From excitement to business applications, Artificial Intelligence (AI) has become a part of all the circles of conversations. Out of its myriad of applications, using AI to create AI agents or AI virtual assistants stand out for their ability to handle tasks without supervision. 

Well, given you’re here, we assume you’re looking to create your own AI solution. Whether it is for personal or professional use cases, regardless of your initial motivation, we’re here to demystify the process of building your own AI agent. And we assure you that it’s easier than you think. 

In this comprehensive guide, we'll explore the essence of AI, AI agents and step by step process to create your own AI assistant for free.

What is Artificial Intelligence (AI)?

A research paper defines artificial intelligence as the ability of a machine to perform cognitive functions that we associate with human minds, such as perceiving, reasoning, learning, interacting with the environment, problem solving, decision-making, and even demonstrating creativity.

In simpler terms, AI mimics human beings to perform tasks like decision making, reasoning, learning from experiences, interacting with multiple files, problem solving, creative writing or more. An AI research paper mentions at least 20 more definitions of Artificial intelligence, but all with the same gist. 

AI has two components : data and algorithms. 

Data is the foundation for building AI agents. Data can be text, images, numbers, or sounds, and is used to train & test AI algorithms. The data quality defines how well your AI agent performs. 

Algorithms are basically a set of rules AI follows to perform a task. Different AI algorithms are used by AI systems to identify patterns, learn from data, and make predictions or decisions based on the input data.

Different Types of AI 

Given we’re working on creating our own AI, let’s try to understand the different types of AI systems out there. There are 7 types of AI systems. We can categorize them broadly based on functionality and capabilities. 

GeekforGeek's detailed information about types of Artificial Intelligence

Based on Capabilities 

  • Narrow AI: Specialized AI for niche or very specific tasks, like Siri for voice assistance.
  • General AI: AI with human-like intelligence for all tasks. It’s theoretical and not yet achieved.
  • Super AI: Futuristic AI that is better than humans in all aspects. 

Based on Functionality: 

  • Reactive Machines: AI that responds to only current situations. It is rule based and doesn’t store memory or has no ability to learn from the past. Eg. Chessplayer bot. 
  • Limited Memory: AI agent that learns from past data to improve it’s future decisions, such as autonomous vehicles.
  • Theory of Mind: Current level of AI that can understand & mimic human emotions. It can interact with humans but is still in the developing phase.  
  • Self-Awareness: Hypothetical AI with complete self-consciousness and awareness. It is still not developed yet. 

Alright, not that we understand the different types of AI systems and a general understanding of AI, let’s dive into how to create your own AI. 

Step-by-Step Guide to Creating an AI agent

Step 1: Define the problem your AI agent will solve

Before even building your own AI, you need to start with a clear understanding of the problem statement. What do you want your AI agent to do?  You can either start with your own motivation or use some of the typical AI agent use cases from business or personal perspectives. 

Different AI use cases:

  • Financial Services: AI significantly contributes to fraud detection in financial transactions. By analyzing customer data, it identifies patterns or anomalies that may indicate fraud, helping prevent identity theft and other financial crimes​
  • Human Resources: AI-driven performance reviews in HR departments track employee performance more effectively, aiding in identifying high-performing individuals for rewards​
  • ​Customer Service Chatbots: AI enhances the effectiveness of customer service chatbots by enabling them to learn from interactions and become more accurate in responding to customer queries​
  • Knowledge Management: AI can make sense of complex institutional knowledge in organizations, breaking down information silos​
  • Content Writing: 
  • Data Analysis: 

In this blog, we’ll create a website AI assistant for customer self service that draws information from the FAQ section and answers customer questions accurately.  

Step 2: Identifying knowledge sources, intent & channels 

The next step is to identify the data sources to train the AI. What are the different internal or external sources of data you’ll use to train your AI agent on? 

Your data can be documents, videos, images, PDFs, webpages or more. Agent intent or agent actions would be the actions that you’d want your agents to take. Channels could be websites, Whatsapp, Zendesk, intercom, telegram, discord, teams or more. 

The list of data sources, intent & channels will be integral for your decision of AI platform. In our case, our data sources are website FAQs, our intent is to understand the query & answer the question & our channel is a website. 

Step 3: Choosing Tools and Technologies

Now it’s time to choose an AI platform to build your AI agent. It is crucial to get AI platform right as it will determine how easy it is to set up, train and use your AI agent. 

There are a variety of AI platforms out there. Make a decision based on the following: 

  • Data Sources 
  • Agent capabilities 
  • Channels 
  • Setup time 
  • Training time 
  • Hallucinations or Accuracy of AI agents  
  • Costs 

One of the AI solutions is Alltius. Alltius is a GenAI platform which effortlessly powers enterprise applications, websites and contact centers with skillful, secure and accurate AI assistants that can double sales and halve support costs.

With Alltius, you can create your own AI assistants in minutes. It can easily connect to multiple data sources, mimic humans for insightful interactions and can be implemented on multiple platforms within minutes. You can create an AI chatbot based on your data on Alltius within 15 minutes for free using free trial account. Alltius is best for creating AI assistants for sales, customer service and customers. 

Step 4: Adding Data Sources & Channels 

Now, let’s get into creating the actual AI agent. Create a free account on Alltius and log into the interface. 

Go to coach assistants and click on + Create new

Creating a new AI assistant on Alltius platform

A dialog box will open up. Name your new assistant and select create. 

Naming your AI assistant on Alltius platform

You’ll be redirected to your AI assistant page which showcases sources and other settings. Select + Add new source

Adding new datasource for AI assistant on Alltius platform

Add your data sources. In our case here, we will add web pages but you can add documents, google drive links, videos, PDFs and more. Once the coaching is complete, your data is uploaded to your AI agent. Now, it’s time to test your AI agents. 

Step 5: Testing your AI agents 

Head over to the playground from your left column and select your assistant. Try talking to your AI. See if it answers your questions correctly. We suggest asking multiple questions to ensure it’s working properly. 

Alltius playground for testing AI assistants


Use the following to test your AI agents: 

  • Evaluation Metrics: Use metrics to assess model effectiveness.
  • Cross-Validation Techniques: Test the model in varied scenarios.
  • Error Analysis: Analyze and correct errors for model refinement.

Once you’re sure of the AI agents, we move over to deploying your AI agent. 

Step 6: Deploy & Monitor your AI agent

Deploying your AI agent on Alltius is a simple process. Go to Channels, select your AI assistant and select the channel of your choice. A step by step instruction will give you an idea on how to deploy it on your channel. Voila, your AI agent is done! After it’s deployed, you need to continuously monitor your AI agent to make sure it’s working properly. In Alltius, you can see your agent performance using dashboards which tell you details about engagement, quality, query insights and option to download all the conversations. 

How to avoid common mistakes while making your AI assistant?

While we’ve tried to keep the entire process simple, here are some common mistakes we’ve seen people make while they’re creating their own AI assistants.

  • Overcomplicating the AI agents in the first go: In order to prevent this, focus on optimizing essential features first. Then keep adding more and more capabilities on top of it. For eg. Try to create an AI agent for just summarizing your emails. And then, add more documentation to create an AI agent that can summarize emails & research on your prospects. Such layering helps in testing your AI agents before moving on to new capabilities. 
  • Ignoring Data Quality: Data is the building block for your AI assistant. Ensure that your data is clean, in readable format and properly integrated with your AI agents before deploying them. 
  • Overlooking Security: In personal as well as business scenarios, security of your data is important. Ensure that the AI platform you’re using has stringent security measures.

Conclusion

Creating an AI system involves a thorough understanding of its methodologies, careful selection of tools and technologies, and a focus on ethical considerations. By following these steps and avoiding common pitfalls, you can develop AI solutions that are robust, effective, and ethical. 

Check out Alltius for creating your AI assistants for sales and customer service.

Get a free demo of Alltius platform or try it yourself!

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