support agent assist

Product expertise for support teams from day one

Powerful AI companions that convert historical conversations into golden knowledge, give instant resolutions and offer ready to send responses

Move metrics by week 1,
realise RoI by week 10

first time to response

Slash the time to revert to your customers even outside working ours

time to resolution

Reduce your median ticket resolution time with quick dispositions

L1 resolution

Empower your L1 team to resolve more tickets are their level

Getting started is easy

Add sources

Load all knowledge sources, structured, semi-structured, unstructured and watch the assistant get coached

Start now
Pair skills

Tell the assistants what to do, pick from our catalogue of 50+ popular canned skills or build your own

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Launch and improve

Deploy the assistant in a channel of choice, get insights on tap to improve your support knowledge

Start now

Quickly uncover resolutions
without juggling tools

End the uncertainty for tenured and new agents.
Know everything instantly.
Know the customer

Speak to your CRM in natural language, get context about the account

Know the issue

Speak to your support workbench, summarise end user conversations

Know the solution

Speak to your product knowledge, don't knock at doors

From tickets to wisdom, instantly

Don't reinvent the wheel. Uncover knowledge from resolved tickets.
Connect stack

Plug into your ticketing tool

Transform tickets

Watch them get processed

Reuse as a source

Coach and start asking

powerful insights

Readily usable guidance to improve
customer success outcomes

Share of voice

Understand what themes are popular

Label at will

Categorise conversations with little effort

User cohorts

Group users and analyse their behaviour


Ready to distribute insights for improvements

draft responses

Get accurate, ready to send replies in seconds

Homogenise and personalise your responses to users with accurate knowledge from across the organisation including historically resolved tickets

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Leading Digital Lender

A leading digital lender with $1B+ AUM slashes median customer support wait time from 4 hours to 5 minutes.

Read Case Study
win with alltius

Get your money's worth within months

Organisations from insurance, banking, financial services, SaaS and industrial segments trust us

Read all customer stories

Value for every stakeholder
in your team

Support Agent
  • Easy to use
  • Works accurately
  • Speed resolutions
Team Leader
  • Homogeneity
  • Raises median productivity
  • Shortens ramp time
Product Manager
  • Easy to setup, maintain
  • Improves product
  • Quick tangible results

100% secure and safe.
In our cloud or yours.

ISO 27001 2022
SOC 2 Type II
Private cloud ready
Pentested by the best
GDPR compliant
HIPAA compliant

Works in your flow of work

Integrate securely without painful switching costs
Knowledge integrations
Choice of channel
Choice of LLMs
Choice of private cloud
Amazon Web Services
Microsoft Azure
get alltius' support agent assist
Ready to slash customer wait tmes?
Get started now

Frequently Asked Questions

Quick and accurate customer support need not be difficult or expensive to setup and manage
More questions? Get in touch