Product expertise for support teams from day one

With AI, specifically through Alltius gen AI native assistants, you can slash incoming customer queries resolution times and customer wait times by as high as 90%. Customer support teams typically suffer from attrition, longer ramp up time and distributed organizational knowledge and a rarely reused customer conversation history.

With Alltius’ easy to build AI assistants you can spin up companions for your customer support agents coached on a wide range of structured (tables, spreadsheets, CRMs), semi-structured (help pages, PDFs, webpages, unfinished product documentation) and unstructured (customer conversations, community threads) data. Alltius’ assistants go far beyond QnA skills and help human agents draft accurate and personalized responses, convert tickets and mails to reusable knowledge, triage issues and get instant product improvement insights. All of this is done within seconds with minimal setup time and equally easy ongoing maintenance. This means, your product managers focus more on the product and less on painstaking synthesis and administration.

These assistants plug into your customer support tools such as Hubspot, Zendesk, Salesforce, Intercom and more and can be interacted via simple APIs provided by Alltius. The platform is natively secure and accurate and protects your customers’ PII at all times.

With Alltius, human agents can gain a deep understanding of customer personas, perform effortless RCAs and generate ready to implement product improvement tips. Support agents can identify cross-sell and upsell opportunities, generating personalized pitches in a matter of seconds. This transforms the customer support center into a profit center for businesses.

In summary, Alltius offers AI native assistants that can significantly reduce customer query resolution times and wait times by up to 90%. These assistants can be easily built and integrated into customer support tools, providing support agents with personalized responses, reusable knowledge, issue triage, and product improvement insights.

Alltius is an AI customer support software that can automate a large majority of customer queries, significantly reducing wait times and deflecting a significant number of tickets. The software provides various features to empower customer support agents, such as pre-defined answers for frequently asked questions, immediate root-cause analysis of queries, and canned responses for legal questions. By automating routine tasks and providing access to organizational knowledge, the software allows agents to focus on building relationships with customers, leading to increased satisfaction and loyalty. Additionally, Alltius can help companies reduce support costs by 60% and improve first contact resolution rates by 90%. Overall, AI in customer service can revolutionize support by providing faster, more accurate, and personalized assistance, resulting in higher customer satisfaction, loyalty, and cost savings.

At Alltius, we prioritize the security and privacy of our customers' sensitive data. We have implemented robust measures to ensure the protection of this data.

Our SaaS model provides customers with private and encrypted folders, along with comprehensive monitoring for data at rest. For highly sensitive use cases, we offer private VPN clouds that create a secure and isolated environment for customer data.

To meet global security standards, we adhere to stringent regulations such as SOC2, ISO, GDPR, and HIPAA. Our architecture undergoes thorough security reviews by leading pen-test agencies and large enterprises, and is VAPT cleared.

To safeguard customer data, we employ state-of-the-art encryption methods. This ensures that even if data is intercepted, it remains unreadable and secure. Additionally, we utilize PII masking techniques to conceal sensitive customer information, such as names, addresses, and contact details, from unauthorized access.

We understand that each customer may have unique information security requirements. Therefore, we collaborate closely with our customers to tailor our security measures to meet their specific needs.

Alltius' AI customer support platform uses gen AI, symbolic AI, NLP, and machine learning techniques along with robust enterprise search technology to solve customer queries. Our retrieval engine is at the heart of an extremely accurate engine. We deploy semantic search, graph search and key word search in our data representation layer. This means, whenever you or your end users ask a query, the most relevant knowledge chunks are returned at the shortest possible time with the highest affordability.
The support AI assistant is trained on a company's knowledge, be it documentation, including policies, procedures, and product information or historical customer conversations so that you do not have to reinvent the wheel. Alltius uses advanced NLP techniques to quickly understand the intent and sentiment behind the query. This allows our assistants to be multi-skilled and route conversations into specific workflows and segueways.
Alltius' comprehensive responses to user queries and requests are always backed by robust attribution and citations to sources. This entire process takes 10 seconds or less, allowing the support agent to focus on providing exceptional support and building a rapport with the customer. The support agent reviews and personalizes the answer if necessary before sharing it with the customer. Moreover, our algorithm auto ranks popular and relevant knowledge chunks over error-prone and misleading ones with time.

Alltius believes that AI in customer service is meant to support and enhance the work of customer support agents, rather than replace them. The purpose of AI in customer service is to improve the efficiency and effectiveness of human agents by automating routine tasks and providing quick answers to common questions. This allows support agents to dedicate more time to addressing complex issues and escalations. AI in customer service is designed to work alongside human agents, not replace them. The future of customer service lies in a combination of human empathy and AI-driven efficiency.