Terms of Use

Updated 8-May-2024


Alltius Inc, referred to as Alltius, is the developer and owner of the 'Alltius Platform', a SaaS platform that enables businesses to create intelligent AI assistants for their employees and end users. These assistants can be accessed through various Alltius' channels (referred to as KNO) such as web application, web widgets, APIs, Slack, Teams, or custom plugins.

In this document, Alltius refers to Alltius Inc, a Delaware registered company, and all its subsidiaries worldwide. This Terms of Service agreement applies to Alltius' Web Platform and all its derivative products, including all assistants accessed through widgets, APIs, Slack, Teams, or custom plugins. Unless specified otherwise, all references to Alltius’ Products pertain to Alltius’s Web Platform and the KNO assistants created through the platform and accessed through any of the channels listed earlier. This agreement also covers the collection and usage of data from these products. 

By using Alltius’ Products, you agree to these Terms of Use without any modifications. It is important to carefully read and retain a copy of these terms for future reference.


Your use of Alltius’ Products and any of their derivatives is subject to Alltius’ Privacy Policy, which governs the web application and informs users about Alltius’ data collection practices. Please review our Privacy Policy on the dedicated page.

Electronic communications

By accessing or using our products and services, including visiting our website or sending emails to us, you acknowledge and agree that you are engaging in electronic communications. You give your consent to receive electronic communications from us, and you understand and agree that any agreements, notices, disclosures, or other communications we provide to you electronically, whether through email or on our website, fulfil any legal requirement that such communications be in writing.

Alltius user account 

As a user of Alltius' Products, you are solely responsible for keeping your Alltius account and password confidential and for limiting access to your computer. You agree to accept full responsibility for any activities that occur under your account or password. You are not permitted to assign or transfer your account to any other individual or entity. You acknowledge that Alltius is not liable for any unauthorised access to your account resulting from theft or misuse. Alltius and its associates retain the right to refuse or terminate service, deactivate accounts, or modify or delete content at our sole discretion.

Children under the age of 13

Alltius does not intentionally gather personal information from individuals under the age of thirteen, whether through online or offline means. If you are under the age of 18, you may only use KNO with the explicit consent of a parent or legal guardian.

Third party sites and services

You have the option to connect your Alltius workspace and user account to third party accounts. Some services provided through Alltius are delivered by third party sites and organisations. By using any product, service, or functionality from the Alltius web application domain, you acknowledge and agree that Alltius may share your information and data with third parties who have a contractual relationship with Alltius to provide the requested product, service, or functionality on behalf of Alltius users and customers.

Third party integrations or plugins

By utilising the plugins available in Alltius, you have the option to connect your workspace and account to third party accounts for the purpose of importing data, such as, but not limited to, documents and tickets, and web content, as well as performing actions, such as, for example, raising a ticket in your private CRM account through Alltius products. By connecting your Alltius workspace and account to a third party account, you acknowledge and agree that information about you may be shared with others, in accordance with your privacy settings on those third party sites. If you do not wish for your information to be shared in this manner, please refrain from using this feature. If you have already connected your account, you can disconnect these integrations at any time through the Alltius Web Platform in your workspace.

Disclosures on third party integrations

Usage of large language models

Alltius utilises services of public or privately hosted large language models (LLMs) to generate coherent responses to queries on the platform. We do not store or send data to any LLM for the purposes of training the models. We use the services of popular providers such as, but not limited to OpenAI, Google, Anthropic and Meta, served out of regions in North America, Europe and Asia Pacific.

Google Accounts

Alltius' Web Platform enables users to connect their Alltius workspace with Google applications, such as Google Drive, to access and analyse documents. This connection is established through secure OAuth protocol and can be revoked at any time within the platform. The platform may share specific text, segments, or other content from users' documents with third-party large language models (LLMs) or Alltius' own self-hosted model to generate coherent responses to queries on the platform. However, no information about the Google account owner is sought or shared with any third-party LLM models or AI applications. Alltius will handle and transfer information received from Google APIs to other applications in compliance with Google API Services User Data Policy, including the Limited Use requirements. The integration can be revoked or disconnected at any time through the Alltius Web Platform in the users’ workspace.

Slack Accounts

The Alltius Web Platform enables users to connect their Slack workspaces and interact with the assistants they create on the Alltius Platform. To facilitate this, we collect certain information from the user's Slack account and workspace, including the list of Slack channels, interactions with Alltius assistants within Slack, and reactions to the responses within Slack. Alltius’ assistants can be invoked only by explicitly mentioning the bot from within a Slack workspace.

We do not access any conversations or reactions to Slack posts that are not directly made with an Alltius assistant. Conversational interaction data with Alltius assistants is stored for users' own audit and records up to a maximum of 90 days unless requested otherwise. We collect the user's name and connected email account from their Slack user profile only for the purpose of establishing authenticated integration with Slack.

Alltius utilises services of public or privately hosted large language models (LLMs) to generate coherent responses to queries on the platform, but we do not share any information received from Slack, such as conversations or workspace details, with these models for training purposes. The responses generated by Alltius assistants are accurate to the extent of the context given to them in the workspace. The integration can be revoked or disconnected at any time through the Alltius Web Platform in the users’ workspace. All information received from Slack is handled and stored in compliance with Slack's app guidelines and requirements

External links and attributed sources 

Alltius' Products may include references to sources provided by workspace owners in response to user queries. These references may appear as links to other websites, referred to as ‘Linked Sites’. Alltius does not have control over the content of any Linked Site, including any links contained within it or any changes or updates made to it. Alltius assistants present these links only for your convenience, and the inclusion of any link does not imply endorsement or claim of ownership by Alltius or any association with the operators of the linked site.

Materials sent to Alltius or posted on any Alltius webpage

Alltius does not claim ownership of any documents you upload in the Alltius Platform so as to fully utilise the platform’s worth. Additionally, Alltius does not claim ownership of the materials you provide to Alltius’ Platform (including feedback and suggestions) or post, upload, input, or submit to any Alltius’ sites or our associated services (collectively ‘Submissions’). However, by posting, uploading, inputting, providing, or submitting your Submission, you are granting Alltius and our affiliated companies, and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses, including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Submission; and to publish your name in connection with your Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Alltius is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Alltius Products' sole discretion. By posting, uploading, inputting, providing, or submitting your Submission, you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section, including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Submissions. 

No unlawful or prohibited use and intellectual property

You are granted a non-exclusive, non-transferable, revocable licence to access and use our SaaS solution, Alltius Platform, in accordance with these terms of use. By using the platform, you agree not to engage in any unlawful or prohibited activities. You also agree not to damage, disable, overload, or interfere with the platform or any other user's enjoyment of it. You may only access materials and information that are intentionally made available on the platform. All content on the platform, excluding data uploaded by the users, including text, graphics, logos, images, and software, is owned by us or our suppliers and is protected by copyright and other intellectual property laws. You must respect all copyright and proprietary notices and not make any changes to the content. You are not allowed to modify, publish, transmit, reverse engineer, sell, create derivative works, or exploit any content on the platform without our permission. The content on the platform is not for resale. Your use of the platform does not give you ownership rights to any protected content. We do not grant you any licences, express or implied, to our intellectual property or the intellectual property of our licensors, except as expressly authorised by these terms.

Use of communication services

Alltius Platform may provide Communication Services, such as bulletin board services, chat areas, forums, and personal web pages, that allow you to communicate with others. You agree to use these Communication Services responsibly and in a manner that is appropriate for the specific service. For example, you agree not to defame, harass, or violate the rights of others when using these services. You also agree not to post or distribute any inappropriate, defamatory, infringing, or unlawful content. Additionally, you agree not to upload files that contain viruses or other harmful software. You are responsible for complying with any applicable laws or regulations when using the Communication Services. We have the right to review and remove any materials posted to these services, and we may terminate your access to the services at any time without notice. We may also disclose information as required by law or to protect our rights. Please be cautious when sharing personal information in these services. We do not control or endorse the content found in these services, and we are not liable for any actions resulting from your participation. The views expressed by managers and hosts do not necessarily reflect our views. There may be limitations on the usage, reproduction, and dissemination of materials uploaded to these services, and you are responsible for complying with these limitations.


You agree to indemnify, defend, and hold harmless Alltius, its officers, directors, employees, agents, and third parties, from any losses, costs, liabilities, and expenses (including reasonable attorneys' fees) related to or arising from your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement, your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. Alltius reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you will fully cooperate with Alltius in asserting any available defences.


If the parties are unable to resolve any dispute arising from or relating to these Terms and Conditions, including any provisions herein, through negotiation, they agree to resolve the dispute through binding arbitration. The arbitration will be conducted in accordance with the Federal Arbitration Act, administered by a single neutral arbitrator selected by the parties or the American Arbitration Association (or a similar arbitration service), in a mutually agreed location. The arbitrator's decision will be final and can be enforced in any court with jurisdiction. The prevailing party in any legal action, proceeding, or arbitration related to these Terms and Conditions will be entitled to recover its reasonable attorneys' fees and costs. The parties agree to arbitrate all disputes and claims arising directly or indirectly from these Terms and Conditions, including tort claims. The Federal Arbitration Act governs the interpretation and enforcement of this provision. The arbitrator will determine the scope and enforceability of this arbitration provision. This provision will survive the termination of these Terms and Conditions.

Class action waiver

Any arbitration conducted in accordance with these Terms and Conditions will be limited to individual disputes. Class arbitrations and collective actions are not allowed. The parties agree that claims can only be brought on an individual basis and not as a plaintiff or class member in any potential class, collective, or representative proceeding, including private attorney general actions. Additionally, unless both you and Alltius agree otherwise, the arbitrator cannot combine multiple individuals' claims or preside over any form of representative or class proceeding.

Liability disclaimer

Alltius and its suppliers make no representations about the accuracy, reliability, availability, timeliness, or suitability of the information, software, products, services, and related graphics on the site. All such information, software, products, services, and related graphics are provided ‘as is’ without warranty or condition of any kind. Alltius and its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Alltius or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages, including damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the site, the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability, or otherwise, even if Alltius or any of its suppliers has been advised of the possibility of damages.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site or these terms of use, your sole and exclusive remedy is to discontinue using the site.

Termination or access restriction 

Alltius reserves the right, at its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. This agreement is governed by the laws of the Commonwealth of Pennsylvania, and you consent to the exclusive jurisdiction and venue of courts in Pennsylvania for any disputes arising out of or relating to the use of the Site. Use of the Site is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms, including this section. No joint venture, partnership, employment, or agency relationship exists between you and Alltius as a result of this agreement or use of the Site. Alltius's performance of this agreement is subject to existing laws and legal process, and nothing in this agreement derogates Alltius's right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Alltius with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Alltius with respect to the Site and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and Alltius with respect to the Site. A printed version of this agreement and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The express wish of the parties is that this agreement and all related documents be written in English.

Changes to terms

Alltius may, at its discretion, modify the Terms of Use for Alltius. The latest version of the Terms will replace any previous versions. Alltius recommends that you regularly review the Terms to stay informed about any changes.

Contact information

Alltius welcomes your questions or comments regarding the Terms of Use. You can contact us at contact@alltius.ai.

Questions on our Terms of Use? Get in touch